Privacy Policy

At Rideau Carleton Casino, we are committed to protecting the privacy of our website visitors and account holders. This policy outlines how we collect, use, disclose, and protect personal information.

Collection of Personal Information

We may collect personal information from you when you visit our website or create an account with us. The types of information we collect include:

Contact details (name, email address, phone number)
Demographic data (age, location)
Preferences (language selection, promotional materials)

This information is collected through various means, including but not limited to:

Website registration and login forms
Customer feedback and surveys
Promotional emails and marketing materials

Use of Personal Information

We use personal information for the following purposes:

To provide website functionality and services
To enhance user experience by offering relevant content and promotions
For internal reporting and analysis
Compliance with regulatory requirements (e.g., self-exclusion programs)

Personal data may be shared among Rideau Carleton Casino's business partners, service providers, or associated organizations. However, we require these parties to adhere to our data protection standards.

Data Protection

We employ reasonable technical and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Secure web server protocols (HTTPS)
Encryption of sensitive data
Regular software updates and security audits

However, no method can provide absolute security against cyber threats. By providing us with your information, you acknowledge that there may be risks associated with using our website.

Accessing and Correcting Your Information

You have the right to access and correct personal information we hold about you. To do so:

Log into your account or contact customer service via phone.
Request changes online through designated forms (for language support and general queries).
Review and manage preferences in your account settings.

Cookies and Tracking Technologies

We use cookies, session IDs, and other tracking technologies to monitor website usage, analyze traffic patterns, and tailor content. Some third-party services may also employ these tools for targeted advertising or analytics.

Your browser can be configured to restrict the use of cookies and related technologies. By using our website without blocking these features, you consent to their implementation in accordance with applicable regulations (e.g., European Union General Data Protection Regulation).

Children's Online Safety

Our primary goal is to ensure a safe environment for all users, especially minors.

We do not intentionally collect or process personal information from individuals under the age of 18 without parental consent. If you are underage and accessing our website with explicit permission from your guardian or custodian, please contact us directly for further guidance on data handling practices applicable in such cases.

Retention Periods

Personal data will be retained as long as reasonably necessary to achieve their intended purpose (e.g., promotional activity). After discontinuing a particular service or relationship, we may delete or anonymize the information. However, exceptions can occur:

In instances where retention is mandated by regulatory requirements or our contractual obligations.
When historical records are kept for legitimate business purposes.

Changes and Updates

Rideau Carleton Casino reserves the right to revise its privacy policy as necessary in compliance with changing laws or regulations. Any substantial changes will be communicated through online announcements, emails, or direct mailings (for subscribers).

By continuing to use our website or maintaining an account with us after any updates take effect, you acknowledge your acceptance of revised terms.

Please refer specifically to the type of question you are inquiring about (e.g., website functionality, customer data handling).

This statement outlines our practices for protecting personal information as a whole. Additional details can be requested regarding specific points or concerns by reaching out directly.